she discovered this after sending the machine in for repair:
The funny thing was that the machine was returned with a record of use. Somehow, from the inner chip, the excellent engineer was able to tell us that in the last three years we had made 9266 cups of coffee, using 1796 litres of water, and that we had descaled the appliance 28 times (one of the preliminary repair questions had been "do you descale regularly?"; we had said "yes", but now we see that they could have called us out on that.. "sorry our records say that you have only descaled twice in te last x months ..").
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